VMU OFFICIALS WARN CUSTOMERS ABOUT RECENT SCAM
Vineland Municipal Utilities warn customers about a recent scam which involves scammers calling local businesses and residential customers representing themselves as a utility employee. In some cases, scammers are using software that masks their real identity by displaying the utility’s customer service telephone number.
The caller advises the customer that their utility bill is past due and service will be terminated unless a payment is made immediately. Customers are also informed they are required to pay their past due bill immediately through Pay-Pal, a Green Dot pre-paid “MoneyPak” debit card, with a credit card, or via their bank account. Once the account number is provided to the caller, the scammer removes the funds from the customer’s bank account, pre-paid card, credit card, or pay-pal account.
VMU warns customers under no circumstances should a customer provide any banking or payment information over the phone. VMU reps. are not required to call customers asking for a payment via the phone. Payments are only accepted by mail, in person at Vineland City Hall or via our web portal with a credit card.
In order to identify a fraudulent call, VMU recommends the following tips to customers:
Ask for the caller’s name, department, and business phone number. If caller refuses to provide information requested, terminate call.
Ask caller to verify your utility account information. If the caller is a VMU Customer Service Rep., they will ask for the party of record. VMU reps. will not accept payments via phone.
If customer suspects a fraudulent call, jot down phone number and report it to the local authorities.
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